A full sheet of Ts & Cs will be sent to you via email upon booking, however this FAQ's section is designed to give you some information that may help you before you make contact with us.
Is a deposit required? Yes there is a booking deposit for your hire when you fix a date. This is normally 50% of your total hire. There is also a breakages deposit, the amount of which will depend on how much there is being hired. This is to be paid 14 days before hire and is to cover any costs for breakages and damage or loss and is refunded in full to you as soon as the items have been checked on return.
Is there a minimum order price? Yes but it's £25 so very small. So if you are looking for a few props for a photo-shoot, or a set up for tea for two we are happy to help (subject to availability).
Do you deliver and can I collect? Yes you are welcome to collect the items you are hiring. Local delivery can normally be arranged however there is a minimum size order for this and any events that are not local will incur additional costs.
How long can we hire items for? The hire period is normally 3 days. For a Saturday wedding or event, hire would typically commence on Friday and end on Sunday. We are more than happy to provide a longer or shorter period of hire if we can accommodate. However this is not always possible in busy periods and may incur additional charges.
Can I choose my items? If it is a very small hire then it may be possible. However when you hire a large quantity this is not practical. We have many trios but the larger events also come with a mis-match setting. We are always adding to the collection and inevitably we do loose some items along the way. If there's a particular colour theme or style at your event let us know and we will do our best to accomodate this.
Do you offer catering? We do not do catering ourselves, however we do know some excellent local caterers and are very happy to recommend or source people for you. It goes without saying we are also happy to work along side any caterers you may choose. If you need help setting up let us know and we can give you a quote.
Do you offer set up and take down services? Yes, If you are looking for set up and take down, this can also be discussed. It depends on the event location and dates etc but we would love to help you if we can. Styling costs depend upon requirements, there is an additional charge for this service.
I hope this helps, please do contact us via the Contact page if you require further information.
All the best